Terms and Conditions

Self catering letting Terms & Conditions:

1. Whilst every effort is made to ensure the accuracy of the website,  prices are at the time of publishing, and regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen accommodation (including the price) with us at the time of booking.

2. The tenant undertakes to keep the premises and all the furniture, fixtures, fittings and effects therein and on the premises in the same state of repair and condition as they are in at the commencement of the letting and shall pay to the Owner the value of, or for the replacement of, or for the repair and reinstatement, as appropriate, of any part of the above damaged or destroyed during the occupancy.

3. The person making the booking is responsible for ensuring that the members of the party adhere to their obligations in all respects and observe the Owner's rules at all times. The number of people occupying a property must not exceed the sleeping accommodation provided. 

4. The Agent and Owner reserve the right to decline accommodation.

5. A deposit of half or more of the letting rate (at the owner's discretion) is payable with the booking. The balance if any of the total rent is due in cash on arrival or as agreed in writing.

6. Upon payment of the deposit and subject to the Owner's acceptance of the booking the applicant becomes liable for the balance of the rent for the full period of the let. Bookings Verbally Confirmed are deemed to be fully liable as above, and will be confirmed in writing by the Owner or Agent. To avoid misunderstanding we would like to remind you that a reservation constitutes a legally binding contract. If for any reason you have to cancel or cut short your booking you will be liable to pay a cancellation charge, @ minimum 50%, or, if we are unable to re-let your booked accommodation(s) this could be for the total rents due. It is recommended you take out Cancellation insurance.

7. In the event of cancellation prior to the commencement of the letting and upon so notifying the Agent or Owner in writing, or in the event of the applicant being deemed under the provisions hereof to have cancelled the arrangements, the Agent or Owner may (without prejudice to the provisions of Clause 6) endeavour to re-let the property for the period concerned or for such part hereof as may prove possible. If such re-letting can be arranged the Agent or Owner at their sole discretion will refund such part of the deposit as remains after deducting any expenses incurred in the re-letting and making good any loss sustained by the owner.

8. PERSONAL INJURY. Neither the Agent nor the Owner will be liable:-

a) for personal injury (other than resulting from their respective negligence) to the customer or any member of his/her party:

b) for loss or damage to the property (incl. pets) of the customer (or any member of his/her party).

9. LIMIT OF LIABILITY. The Agent and Owner shall in no way be liable for loss, damage or injury caused by strike, industrial dispute, weather, war or other hostility, fire, flood, riot or civil commotion, nor for any defects or interruptions to supply of electricity, water or other services. In no event shall the liability of the Agent or the Owner to the customer howsoever arising exceed the price paid for the relevant holiday. Please note - it is against the Law to let FIREWORKS off after 11pm or before 7am & any such activity must be notified in advance so that neighbours can be warned and care taken for animals nearby.

10. BASIS OF OCCUPATION The properties are used as holiday accommodation and therefore exempt from security of tenure under the Rent Act. All occupants must undertake to vacate the premises in good order at the end of their booking period.

All bookings accepted by the Owner or Cheltenham Racing Accommodation Agents must be honoured by the Customer in full.

11. A damages bond will be paid in cash on arrival to the owner. This will be returned on departure providing there are no serious breakages or damage.